Intrebari frecvente - Piese Auto AS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n","yoast_head_json":{"title":"Intrebari frecvente - Piese Auto AS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"twitter_misc":{"Est. reading time":"14 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.pieseautoas.ro\/intrebari-frecvente\/","url":"https:\/\/www.pieseautoas.ro\/intrebari-frecvente\/","name":"Intrebari frecvente - Piese Auto AS","isPartOf":{"@id":"https:\/\/www.pieseautoas.ro\/#website"},"datePublished":"2020-10-01T13:28:33+00:00","dateModified":"2022-07-07T08:28:53+00:00","breadcrumb":{"@id":"https:\/\/www.pieseautoas.ro\/intrebari-frecvente\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pieseautoas.ro\/intrebari-frecvente\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.pieseautoas.ro\/intrebari-frecvente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pieseautoas.ro\/"},{"@type":"ListItem","position":2,"name":"Intrebari frecvente"}]},{"@type":"WebSite","@id":"https:\/\/www.pieseautoas.ro\/#website","url":"https:\/\/www.pieseautoas.ro\/","name":"Piese Auto AS","description":"Magazin online de piese auto, anvelope si accesorii","publisher":{"@id":"https:\/\/www.pieseautoas.ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pieseautoas.ro\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pieseautoas.ro\/#organization","name":"Piese Auto AS","url":"https:\/\/www.pieseautoas.ro\/","sameAs":["https:\/\/www.facebook.com\/pieseautoas"],"logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pieseautoas.ro\/#\/schema\/logo\/image\/","url":"https:\/\/www.pieseautoas.ro\/wp-content\/uploads\/2021\/04\/Logo-PieseAutoAS-mare-1.png","contentUrl":"https:\/\/www.pieseautoas.ro\/wp-content\/uploads\/2021\/04\/Logo-PieseAutoAS-mare-1.png","width":6724,"height":1933,"caption":"Piese Auto AS"},"image":{"@id":"https:\/\/www.pieseautoas.ro\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/pages\/417"}],"collection":[{"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/comments?post=417"}],"version-history":[{"count":3,"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/pages\/417\/revisions"}],"predecessor-version":[{"id":7890,"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/pages\/417\/revisions\/7890"}],"wp:attachment":[{"href":"https:\/\/www.pieseautoas.ro\/wp-json\/wp\/v2\/media?parent=417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Section” _builder_version=”4.9.11″ _module_preset=”default” custom_padding=”||||false|false” bottom_divider_color=”#2b2f33″ bottom_divider_height=”25px” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”INTREBARI FRECVENTE” admin_label=”Header” _builder_version=”4.9.11″ _module_preset=”default” title_text_align=”center” content_text_align=”center” subhead_font=”|700|||||||” subhead_text_align=”center” subhead_font_size=”20px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0.92)” background_color_gradient_end=”rgba(0,0,0,0.45)” background_color_gradient_direction=”90deg” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.pieseautoas.ro\/wp-content\/uploads\/2022\/06\/intrebari-frecvente.jpg” custom_padding=”100px||100px||true|false” global_colors_info=”{}”]<\/p>\n

Vezi raspunsurile la cele mai frecvente intrebari ale clientilor nostri.<\/p>\n

[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.9.11″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.9.11″ _module_preset=”default” custom_padding=”25px|25px|25px|25px|true|true” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.9.11″ _module_preset=”default” custom_padding=”|25px|||false|false” custom_padding_tablet=”” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|phone” border_width_right=”2px” border_color_right=”#ff6012″ border_width_right_tablet=”” border_width_right_phone=”0px” border_width_right_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text admin_label=”Intrebari frecvente generale” _builder_version=”4.9.11″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Intrebari frecvente generale<\/h2>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#ff6012″ closed_toggle_text_color=”#2b2f33″ icon_color=”#8c96a3″ admin_label=”Accordion – Alex doar aici lucrezi.” _builder_version=”4.9.11″ _module_preset=”default” toggle_text_color=”#2b2f33″ toggle_level=”h3″ toggle_font=”|700|||||||” toggle_font_size=”16px” closed_toggle_font=”|700|||||||” body_line_height=”1.5em” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_accordion_item title=”Cum pot comanda o piesa auto?” open=”on” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n
Ai mai multe modalitati la<\/strong> dispozitie prin care poti comanda piesa auto dorita. Daca nu ai un cont deja creat si vrei sa comanzi rapid o piesa auto, ne poti contacta fie telefonic, fie pe mail, fie cu ajutorul chatului disponibil in timpul orelor de program.<\/p>\n
Daca ai un cont deja creat, poti achizitiona produsele dorite adaugandu-le in cos si finalizand comanda.\u00a0Poti intra in legatura cu noi direct din panoul de administrare al contului tau utilizand serviciul de mesagerie. Folosind serviciul de mesagerie te asiguri de prioritate la preluarea mesajelor.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Piesele auto comercializate sunt noi?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Toate piesele comercializate pe site-ul nostru sunt noi si vin insotite de factura si garantia producatorului.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Cum ma asigur ca aleg piesa potrivita?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Pentru a te asigura ca piesa pe care doresti sa o comanzi este cea potrivita pentru masina pe care o conduci, este important sa completezi seria de sasiu a masinii in sectiunea dedicata din “Garajul meu” in contul tau de client. Astfel, consultantul ce se ocupa de comanda poate identifica cu usurinta piesa dedicata masinii tale.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Am comandat o piesa gresita. Ce fac?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Orice produs achizitionat de pe pagina noastra poate sa fie returnat in termen de 14 de zile fara a fi necesara specificarea unui motiv. Returul produsului \/ produselor se poate face prin completarea formularului de retur, disponibil in contul tau de client.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Comanda mea a ajuns incompleta. Ce fac?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
In cazul in care comanda pe care ai ridicat-o de la curier este incompleta, te rugam sa ne contactezi deindata.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Care este perioada de garantie a pieselor auto?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Orice produs comercializat pe pagina noastra vine insotit atat de factura fiscala cat si de certificatul de garantie.<\/p>\n
Termenul de garantie difera in functie de produsul comandat.\u00a0<\/p>\n
Pentru mai multe detalii cu privire la garantiile acordate pieselor achizitionate prin intermediul site-ului pieseautoas.ro, te rugam sa consulti sectiunea garantii produse, aici.<\/a>\u00a0<\/strong><\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Am primit o piesa deteriorata. Cum procedez?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
In cazul situatiilor in care piesa receptionata de la curier este deteriorata, te rugam sa ne contactezi deindata.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Ce inseamna solicitarea piesei auto vechi la schimb?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Printre cele mai comune piese auto la schimb se numara:<\/p>\n
\n
Baterii<\/li>\n
Turbosuflante<\/li>\n
Alternatoare si electromotoare<\/li>\n
Compresoare aer conditionat<\/li>\n
Planetare<\/li>\n
Pompa servo<\/li>\n
Casete directie<\/li>\n<\/ul>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Nu am primit factura la livrare.” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
In cazul in care produsele comandate nu contin factura in colet, aceasta poate fi regasita si in contul tau de client, de unde poate fi descarcata cu usurinta.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Vreau sa returnez un produs. Cum procedez?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Orice produs achizitionat de pe pagina noastra poate sa fie returnat in termen de 14 de zile calendaristice, fara a fi necesara specificarea unui motiv. Pentru mai multe detalii cu privire la returul unui produs te rugam sa consulti detalii suplimentare, aici<\/a><\/strong>.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Daca dau comanda vineri, imi ajung produsele sambata?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Produsele comandate la sfarsitul saptamanii, vor fi livrate incepand cu prima zi a saptamanii urmatoare. Mai multe detalii cu privire la livrarea produselor poti gasi aici.<\/a><\/strong><\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Cat dureaza sa primesc banii la returnarea produsului?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
In cazul in care a fost solicitata returnarea produsului \/ produselor comandate, returnarea banilor se va face in termen de maxim 14 zile de la data receptionarii produsului \/ produselor returnat(e), conform legilor in vigoare.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Pot ridica produsele de la sediu?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Produsele pot fi ridicate de la sediu, doar dupa ce un consultant Piese Auto AS a confirmat telefonic sau pe mail aceasta posibilitate.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”De ce va trebuie seria de caroserie?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Seria de caroserie este un element important in identificarea corecta si precisa a pieselor necesare. In lipsa ei, piesele comandate pot fi produse pentru modelul si marca masinii tale, dar pot sa fie nepotrivite pe masina.<\/p>\n
Seria sasiului contine toate datele necesare achizitionarii pieselor de schimb corecte (piese de caroserie, elemente de directie, planetare, piese pentru motor, etc.). Aceasta poate fi regasita la pozitia 3 (in taloanele vechi) si la pozitia E (in taloanele noi).\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Pot sa ii comand si vecinului pe contul meu?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
In contul tau de client ai posibilitatea sa adaugi si sa comanzi piese pentru cate automobile doresti. Iti poti adauga masini in garaj dupa marca, model, an de fabricatie, serie motor, putere, etc si iti poti seta masinile primare si secundare pentru care doresti sa comanzi piese auto.\u00a0<\/p>\n
Tototdata, poti seta la fiecare masina in garaj seria de caroserie necesara pentru identificarea precisa a pieselor auto potrivite.\u00a0<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Cu ce firme de curierat colaborati?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”][\/et_pb_accordion_item][et_pb_accordion_item title=”Vreau sa trimit o piesa in garantie. Cum procedez?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”][\/et_pb_accordion_item][et_pb_accordion_item title=”In ce conditii trebuie sa trimit piesa veche la schimb?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”][\/et_pb_accordion_item][et_pb_accordion_item title=”De ce trebuie sa fac proces verbal la curier daca produsul e deteriorat?” _builder_version=”4.9.11″ _module_preset=”default” custom_margin=”0px||0px||true|false” global_colors_info=”{}” open=”off”]<\/p>\n
Atunci cand receptionezi coletul de la curier, te rugam sa acorzi atentie sporita asupra starii coletului. Daca ai unul sau mai multe produse in comanda iar coletul este deteriorarat intr-un mod vizibil, te rugam sa NU ACCEPTI PRODUSUL si sa reclami acest lucru curierului, apoi sa inchei un proces verbal de constatare.<\/p>\n
Poti verifica coletul in prezenta acestuia pentru reperele comandate. Orice sesizare ulterioara legata de lipsa unor piese si repere sau deteriorarea acestora pe durata transportului va fi extrem de dificila in solutionare fara un proces verbal.\u00a0<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.9.11″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.11″ _module_preset=”default” text_line_height=”1.5em” global_colors_info=”{}”]<\/p>\n
Nu gasesti raspunsul cautat?<\/h2>\n
Raspunsul pe care il cauti nu este in lista? Scrie-ne si hai sa vedem cum te putem ajuta. Utilizeaza formularul de mai jos si trimite-ne mesajul tau.<\/p>\n
Daca ai cont de client, utilizeaza mesageria din panoul de administrare si beneficiaza de prioritate la preluarea acestora.\u00a0<\/p>\n
[\/et_pb_text][et_pb_contact_form submit_button_text=”TRIMITE MESAJUL” _builder_version=”4.9.11″ _module_preset=”default” border_radii=”on|5px|5px|5px|5px” global_colors_info=”{}”][et_pb_contact_field field_id=”Nume” field_title=”Nume” fullwidth_field=”on” _builder_version=”4.9.11″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” 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Mesaj” field_type=”text” fullwidth_field=”on” _builder_version=”4.9.11″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” 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Catalog piese auto originale si aftermarket pentru cele mai populare branduri de automobile<\/p>\n
[\/et_pb_blurb][et_pb_blurb title=”Garantie si retur” use_icon=”on” font_icon=”%%111%%” icon_color=”#ff6012″ icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” admin_label=”Garantie si retur” _builder_version=”4.9.11″ _module_preset=”default” body_line_height=”1.5em” global_module=”7004″ global_colors_info=”{}”]<\/p>\n
Beneficiaza de garantie 24 luni si retur rapid, din contul de client<\/p>\n
[\/et_pb_blurb][et_pb_blurb title=”Suport tehnic” use_icon=”on” font_icon=”%%86%%” icon_color=”#ff6012″ icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” admin_label=”Suport tehnic” _builder_version=”4.9.11″ _module_preset=”default” body_line_height=”1.5em” global_module=”7005″ global_colors_info=”{}”]<\/p>\n
Iti oferim tot suportul necesar pentru a comanda piesele potrivite<\/p>\n
[\/et_pb_blurb][et_pb_blurb title=”Cumparaturi in siguranta” use_icon=”on” font_icon=”%%113%%” icon_color=”#ff6012″ icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” admin_label=”Cumparaturi in siguranta” _builder_version=”4.9.11″ _module_preset=”default” body_line_height=”1.5em” global_module=”7003″ global_colors_info=”{}”]<\/p>\n
Plateste online si cumpara in siguranta piesele auto comandate<\/p>\n
[\/et_pb_blurb][et_pb_blurb title=”Servicii complete” use_icon=”on” font_icon=”%%57%%” icon_color=”#ff6012″ icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” admin_label=”Servicii complete” _builder_version=”4.9.11″ _module_preset=”default” body_line_height=”1.5em” global_module=”7008″ global_colors_info=”{}”]<\/p>\n
Servicii complete pentru repararea si intretinerea automobilului tau<\/p>\n
[\/et_pb_blurb][et_pb_blurb title=”Livrare gratuita” use_icon=”on” font_icon=”%%140%%” icon_color=”#ff6012″ icon_placement=”left” use_icon_font_size=”on” icon_font_size=”30px” admin_label=”Livrare gratuita” _builder_version=”4.9.11″ _module_preset=”default” body_line_height=”1.5em” global_module=”7007″ global_colors_info=”{}”]<\/p>\n
Beneficiaza de livrare gratuita la cumparaturi mai mari de 499 RON<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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